Content review for a IVR flow
Dialog creation and adaptation through user-oriented tone & voice and conversational writing best practices.
Hey! This site showcases my career highlights, relevant works, publications I wrote and presentations I gave on conversation design.
During my professional journey, I've developed a thorough perspective on how people, institutions and brands talk. I began my career in journalism, with focus on text editing, then worked on secondary education until finally getting into technology, as a Conversation Designer and UX Writer.
My specialty is to assess how each interaction can impact on a experience. In collaboration with a whole spectrum of stakeholders, I define narratives that make product simple and efficient for users.
My communications, linguistics and education backgrounds refined my sensibility to multiple expression and comprehension formats. I bring that understanding to develop digital products.
Portfolio
Comparative style guide
Deliverable that directly compares 2 voices from different brands on textual and linguistic features.
